Privacy Policy for Casino Rouge

Effective Date: March 1, 2026

Welcome to Casino Rouge. We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.casinorouge.co.uk, and use our services in the United Kingdom. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

1. Information We Collect

We collect and process the following types of information:

Personal Identification Information: name, date of birth, address, email address, phone number, and other similar contact data.
Account Information: username, password, payment details, transaction history, and account preferences.
Verification Data: identity verification documents required under UK Gambling Commission regulations.
Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
Usage Data: information about how you use our website, products, and services.
Marketing and Communications Data: your preferences in receiving marketing from us and your communication preferences.

2. How We Use Your Information

We use your personal data for the following purposes:

To provide you with our gaming services and manage your account.
To verify your identity and comply with legal and regulatory obligations, including anti-money laundering (AML) and age verification.
To process your deposits, withdrawals, and other transactions.
To improve our website, services, and customer experience.
To communicate with you, including sending service-related messages and marketing communications (where you have consented to receive them).
To detect and prevent fraud, abuse, and other illegal activities.
To comply with applicable laws and regulations.

3. Legal Basis for Processing Your Data

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, we process your personal data based on the following legal grounds:

Performance of a contract: to provide you with our services.
Compliance with a legal obligation: to meet regulatory requirements.
Legitimate interests: to improve our services, prevent fraud, and protect our business.
Consent: where required, for marketing communications and certain data processing activities.

4. Sharing Your Information

We may share your personal data with the following parties:

Service Providers: third-party companies who perform services on our behalf, such as payment processors, identity verification providers, IT services, and marketing agencies.
Regulatory Authorities: where required by law or regulation, including the UK Gambling Commission and law enforcement agencies.
Affiliates and Partners: for the purposes of providing and improving our services.

We ensure that any third parties we share your data with maintain appropriate security measures and comply with relevant data protection laws.

5. International Transfers

Your information may be transferred to, and processed in, countries outside the UK. Where such transfers occur, we ensure appropriate safeguards are in place to protect your data in accordance with UK data protection laws.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including to comply with legal, regulatory, tax, accounting, or reporting requirements.

8. Your Rights

Under UK data protection laws, you have the following rights regarding your personal data:

The right to access the personal data we hold about you.
The right to request correction of inaccurate or incomplete data.
The right to request erasure of your personal data in certain circumstances.
The right to restrict or object to processing of your data.
The right to data portability.
The right to withdraw consent at any time, where processing is based on consent.
The right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data protection rights have been violated.

To exercise your rights, please contact us using the details below.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website, analyse usage, and deliver personalised content and advertising. For detailed information, please see our Cookies Policy.

10. Children’s Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from children under 18. If we become aware that we have collected data from a child under 18, we will take steps to delete such information promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website with a new effective date.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact our Data Protection Officer at:

Casino Rouge
Data Protection Officer
123 Casino Street,
London, UK, SW1A 1AA
Email: [email protected]
Phone: +44 20 7946 0123

Thank you for trusting Casino Rouge with your personal information.